Ayudamos a la comunidad Hispana!


Helping our community!!


Enter my FES Website

Homebased Call Center Jobs From Home

We offer the ability to be able to stay home and work from home taking Customer Care/Sales/ Technical Support Jobs

Arise has made a business decision to not support the provision of services from the following states:

California

Connecticut

Maryland

Massachusetts

New York

Oregon

Wisconsin

Additionally Arise does not support the provision of services from US territories, including Puerto Rico and the US Virgin Islands.

Requirements 

* Agents are responsible to obtain or maintain their own working equipment, Internet and phone LAN line.

* Must be 18 years old

* Must be legal to work in the United States

Apply

Companies Offered

All classes are paid by the agents and reimbursed up to $75,  6 months after active employment. 

Companies do not pay while you are in training, all training is done at your own time. You will start earning money as soon as you pass all required training and you start taking calls.

~~~~~~~~~~~~~~~~~~~~~

Call us or apply today!

No matter what state you reside at, we use electronic payroll. 


TXU Energy

Class starts on 9/9/2019

***Classes are offered in different times***

Customer Service and Sales

Pay PH  $10.50

Are you ready to service one of the market-leading retail electricity provider in Texas? If you envision yourself providing assistance to TXU customers, then this is the opportunity for your busi​ness!

Comcast Cable Communications Management LLC

Class starts on 10/08/19

***Classes are offered in different times***

Billing

Pay PH $10.00

It's the perfect time to partner with our #1 telecom program! Start generating service revenue sooner!

Home Depot

Class starts on 9/23/19

***Classes are offered in different times***

Customer Service

Pay PH $11.50

The Home Depot is the largest home improvement retailer in the US. Support Home Depot online customers with product questions, orders and returns.

PC Requirements

• A desktop/tower computer with a separate monitor is recommended.

• Dual boot machines, Netbooks, and Tablets are prohibited from use.

• All-in-One computers are not currently compatible with any client programs.

• Depending on what client program a call center chooses to service, the use of the Arise

Secure Desktop (ASD) may be required. 

PC REQUIREMENTS

CPU Speed

Dual-core 2.8 GHz or better

or

Intel i class or AMD Phenom X2 class or better

Atom, Celeron, Pentium and Opteron processors are not permitted

Hard Drive

20 GB or more of available space

60 GB or more of total space

Memory

 4 GB of RAM or better

Operating System 

Windows 7 or Windows 10

Windows 8/8.1 not supported by some clients

Standard Connection and Speed

 Hard-wired connection (no wireless)

Minimum 10 mbps download / Minimum 3 mbps upload

Maximum Latency Threshold

 120 milliseconds (ms)

Monitor Recommendations

1280 x 1024 (SXGA) screen resolution

1920 x 1080 (Full HD or 1080p)

Dual monitors may be required on some client programs

Dual monitors are not supported on programs that use the

Arise Secure Desktop (ASD) device

Please note: These requirements are minimum requirements for use of the Arise Platform

only. Certain client programs may have increased, or additional, requirements. Please

review all opportunity announcements carefully for details regarding such requirements.

Agents must service on the computer they use to perform the PC Scan at time of

enrollment. If it is determined the computer is different than the one used at time of

enrollment, and it is incompatible with the client program, neither a refund nor a voucher

will be issued.

MAC Requirements

• Macs must have an Ethernet port

• MacBook Air and Mac USB-C ports will not be supported

• Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows operating systems) MUST be installed.

Please note that Arise Technical Support WILL NOT be able to provide assistance with the installation of Boot Camp and/or Windows or any questions related to it.

MAC REQUIREMENTS

CPU Speed

 Intel Core i5 2.7 GHz processor or better 

Hard Drive

 20 GB or more of available space

 60 GB or more of total space

Memory

 4 GB of RAM or better

Operating System

 MAC OS X 10.10 Yosemite or higher

Standard Connection and Speed

Hard-wired connection (no wireless)

Minimum 10 mbps download / Minimum 3 mbps upload

Maximum Latency Threshold

 120 milliseconds (ms)

Monitor Recommendations

1280 x 1024 (SXGA) screen resolution

1920 x 1080 (Full HD or 1080p)

Dual monitors may be required on some client programs

Dual monitors are not supported on programs that use the

Arise Secure Desktop (ASD) device


Please note: These requirements are minimum requirements for use of the Arise Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements.

Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued.

Accessories, Software and Internet/Phone Service Providers

REQUIRED ACCESSORIES

USB headset with microphone (required for Certification)

Logitech, Plantronics, Microsoft, or similar brands recommended.

Suggestions:

• Plantronics PLNAUDIO478 USB

• Logitech USB H570e

• Jabra UC VOICE 150

Hard-wired Telephone and headset

(required for Production/Servicing) Plantronics S12 or similar recommended

SOFTWARE

Internet Explorer 8, 9, 10, or 11 on Windows 7, 8 or 10

Certain client programs may require specific versions of Windows. Windows 8/8.1 not supported by some clients.

Please see the Client Opportunity Announcement for details. (Optional) Mozilla Firefox or Chrome for Windows

Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10

Other security software may be incompatible and should be avoided. Technical support may be refused if your company’s software configuration is not compatible with the Arise Platform or is determined to cause incompatibilities with client required servicing software. Call Centers and their agents are responsible for maintaining the security and reliability of their equipment. The following  items are considered security risks to the Arise Platform and, upon detection, may subject your company to the suspension or termination of its MSA or SOW:

▪ Malware infected software

▪ Virtualized Operating Systems (i.e.:

VMWare, Parallels, etc.)

▪ Non-Arise provided VPN software or

Proxy settings

▪ TOR or other privacy software

INTERNET AND PHONE SERVICE PROVIDERS

Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection

The use of wireless connections to access any Arise system at any time is prohibited, even if the connection is encrypted.

Connectivity to the Arise Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited.

Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted.

USB connected modems are not supported.

Hard-wired land line telephone service

Unless stated otherwise in the opportunity announcement, most client programs are compatible with the following types of services: POTS (plain old telephone service), cable telephony, digital service, or business class VoIP.

The service should be connected directly from the wall to your telephone.

Softphones and cell phones are not permitted.

The servicing telephone line should not interface at any point with the computer.

All servicing telephone lines should not have voicemail, fax, or other features on the line (other than unlimited long distance, if necessary.

ASD (Arise Secure Desktop)

The Arise Secure Desktop (ASD) is a tool designed to temporarily convert a PC into a “servicing station” for the client program a call center will be servicing. The ASD provides a secure and streamlined environment which is optimized to successfully access the Arise Platform to service a client program.

Not all client programs require the use of an ASD so it is recommended that an agent review the Opportunity Announcement in detail to see if an ASD will be needed.

• If the client program selected uses the ASD, all the information required for its use is contained within a USB flash drive and instructions that will be provided to the enrolled agent

• Upon enrollment in a certification course for a client program, make sure to keep an eye out for an email with instructions on how to install the ASD.

The ASD is an additional operating system on a computer. It does not interact with an existing  windows operating system. It is launched from a USB flash drive and does not install on a computer. Once the ASD is removed, no trace of it is left on the PC.

Llámenos/ Call Us!

Office: (469) 399-1809

Cell: (972) 302-2995

Fax: (972) 476-1354

Correo Electrónico/E-mail

Localidad/ Location

3939 E. US Hwy 80, Suite 236D

Mesquite, Texas 75150